Refunds and Returns Policy

Overview

Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to original method of payment, within  7  days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

 

If you’ve done all of this and you still have not received your refund yet, please contact us at info@litmacs.co.ke

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@litmacs.co.ke and send your item to: Moi Avenue New Galaxy Studio Building, Opposite Veteran House Shop 14 Ground Floor.

 

Shipping returns

To return your product, you should mail your product to our above address or physically return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Need help?

Contact us at info@litmacs.co.ke for questions related to refunds and returns.